SERVICES
What we do
We're passionate about the impact public services can have on citizens and communities.
PROBLEMS THAT MATTER
We support our clients to tackle problems that matter: from improving families' access to affordable child care, to protecting consumers and enabling business, to making neighbourhoods more liveable.
FOR THOSE WHO DELIVER
We take pride in supporting the organizations and staff who deliver these critically important services across Canada.
HOW WE WORK
Our projects typically involve research, analysis, engagement and collaboration — grounded in evidence and built with the people closest to the work.
Health and human
services
We regularly work with ministries, service system managers, and delivery agencies on child care and early years services, affordable housing, employment services and job security, social assistance, and higher education.
We typically provide advice on policy development, program design, resource allocation, and program evaluation. These projects support the implementation of effective, innovative solutions with a particular focus on assisting vulnerable people.
RECENT PROJECTS
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The development of 5- and 10-year service plans for system managers with unique needs
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Mixed methods research to help an employment services system manager better meet the needs of vulnerable populations
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Evaluation of a major municipal affordable housing program and strategic advice on how to enhance its impact
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The delivery of value-for-money audits of directly-operated child care centres
Strategic and business planning
Our team has delivered numerous strategic and business planning initiatives. These typically include a comprehensive current state assessment, ideal future state documentation, research and application of local and global leading practices, analysis and interviews, and engagement with a variety of stakeholder groups.
We have decades of experience working alongside senior executives to conduct structured working sessions, identify strategic priorities, and help develop forward-looking strategies.
We are known for creating and building buy-in to clear, action-oriented implementation roadmaps that outline the transformation activities required based on key dependencies and objectives.
RECENT PROJECTS
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The development of a multi-year plan for a partnership of 13 municipal organizations
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The development of a regulatory organization's 3-year strategic plan – including the organization's vision, mission, values, strategic objectives, and key performance indicators
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The review of a consortium of post-secondary institutions collaborating to make Artificial Intelligence, Machine Learning and Data Analytics education more accessible
Technology, data and AI
Our approach to digital transformation aligns technology with business goals, enhances customer experiences, and optimizes processes.
We recognize that it's not just about adopting new technologies, but often about reshaping the culture, mindset, and organizational structures to foster innovation and agility.
Our digital transformation initiatives typically involve the development of a clear vision and strategy, work with leadership teams to commit to change, the design of a customer-centric approach, and integration of data-informed decision making.
RECENT PROJECTS
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Improving internal and external data sharing at a municipality with more than one million residents and an annual budget of more than $3.5 billion
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Development of a predictive modeling tool using AI to determine which regulated entities are at higher risk of non-compliance with regulations and to recommend specific regulatory interventions
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Creation of an AI-based tool to be integrated with employment services programs to match job seekers with employment services based on client characteristics and service needs
Sports, recreation and municipal infrastructure
We have a strong track record of working with municipal sport and recreation services departments to help optimize infrastructure, meet current and evolving programming needs, and develop lasting community partnerships.
We bring expertise in strategy development, allocation formula creation, research and benchmarking, community engagement, and unlocking funding and sponsorships.
We understand leading local and global trends in managing indoor and outdoor recreational facilities, and have gathered extensive data on public preferences through our work in this field.
RECENT PROJECTS
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Development of a tennis and pickleball strategy for a fast-growing GTA municipality
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Creation of an allocation formula to equitably distribute time to community sport groups across municipal sport and recreation facilities
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A review, update, and consolidation of a rental and allocation policy for parks and recreation facilities, and the development of a transition plan for a new recreation complex
Organizational capacity building
As a trusted partner to organizational leaders, we are regularly engaged to help strengthen the capacity of organizations. This includes leading initiatives for upskilling, process improvement, resource optimization and the implementation of new tools and technologies.
We have helped teams across a range of sectors to become more agile, more goal-oriented, and better organized to deliver improved results for their clients and key stakeholders.
RECENT PROJECTS
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Enterprise-wide project management capacity building
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A comprehensive review of municipal employment, social and housing services
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A strategic assessment and roadmap for a major post-secondary institutions' continuing education department
Consultation and engagement
Our team has extensive experience in conducting collaborative stakeholder engagement sessions through a range of in-person and virtual formats – including focus groups, solution labs, co-design workshops, user testing sessions, semi-structured interviews, and surveys.
We create meaningful sessions where participants feel heard, are able to provide contributions in a range of ways, and have opportunities to understand the perspectives of other attendees.
RECENT PROJECTS
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Leading extensive public engagement to develop a municipal strategy – including facilitating open house events, public pop-ups, online focus groups, and designing and analyzing surveys
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Conducting executive facilitation sessions with board members of provincial regulatory authorities
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Conducting user research for a major Canadian university to help improve its service offerings
Housing and homelessness strategy
We help service managers, municipalities, and housing providers develop practical, forward-looking housing and homelessness plans that reflect local realities. Our work is grounded in policy fluency, deep system knowledge, and a strong understanding of municipal structures and pressures.
We combine inclusive engagement, data-informed decision-making, and implementation expertise to develop housing strategies that are responsive to community needs and system constraints. Whether that means updating a 10-year housing plan, strengthening a supportive housing model, or responding to new provincial requirements.
RECENT PROJECTS
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Supporting the review of a municipal housing action plan through multi-stakeholder facilitation, governance alignment, and implementation planning
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Delivering research and engagement to support a regional review of housing and social services, aligning internal and community priorities
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Facilitating cross-sector strategy development with municipal staff, non-profits, and lived-experience voices
Program and policy evaluation
We have extensive experience designing and implementing evaluation frameworks that measure impact, identify opportunities for improvement, and guide evidence-based decision-making. Our approach emphasizes clarity, transparency, and usability, helping clients to establish measurable outcomes, define performance indicators, and translate results into actionable insights that strengthen accountability, and long-term impact.
RECENT PROJECTS
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A comprehensive review of early learning programming for a service manager
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An evaluation of a province-wide transfer payment program focused on the leadership, development, coordination, and delivery of regional tourism
REACH US DIRECTLY
Phone
647.766.4252
